General Rules & Policy

Contact & Appointment

You may schedule a session via email, phone, or by using my online calendar link.

If you choose to contact me by phone, please note that I may be in a session or unavailable at the moment. In such cases, leave a message on WhatsApp, and I will respond as soon as possible.

To help me better prepare for our first meeting, I kindly ask that you provide a brief summary of the reasons you are seeking support when booking your appointment.

Payment & Cancellation Policy

Payment can be made via Bank Transfer, Revolut, or PayPal.

A receipt will be provided after each payment. If you require a receipt for business purposes, please inform me in advance.

Payment is required no later than the day of your scheduled session.

I understand that unexpected circumstances may arise. Therefore, you are welcome to reschedule or cancel your appointment if needed.

However, please note that cancellations made less than 24 hours before the scheduled session are non-refundable.

Similarly, I commit to honoring our scheduled sessions and will not cancel within 24 hours unless absolutely necessary.

Please make sure to be on time for your session, as I may not be able to extend our appointment due to other commitments.

If you are running more than 15 minutes late, send me a message so we can assess the situation and find the best possible solution.

Confidentiality & Data Protection

All sessions, consultations—including the initial free meeting—as well as any communication via messages or email, are strictly confidential.

I do not share, disclose, or involve any third parties in the personal information, data, or details you provide during our sessions.

For more information on how your data is handled, including invoicing and any collected information, please refer to my GDPR policy.

Currently, I offer my services exclusively through online counseling and consultation. To ensure privacy and data security, I use GDPR- and, where applicable, HIPAA-compliant platforms with end-to-end encryption for all online sessions.